Salesforce Network Testing

February 17, 2012

Woke up with the following email in by inbox from Salesforce.

performing some network testing to validate and enhance our network availability controls

Over the last few years I have noticed that unplanned downtime has often been caused by ISPs or network partners of Salesforce. Perhaps this is Salesforce implementing networking infrastructure to bolster their networking capabilities in response to these issues.

Anyway here is the email:

Dear Andy,

At, Trust is our top priority, and it is our goal to ensure continuous availability to our service. With that in mind, we are performing some network testing to validate and enhance our network availability controls. You are receiving this email because we have identified you as a system administrator of a organization that may be impacted by this upcoming testing.

What is the change? will be performing network testing for a period of forty (40) hours. During this time, we will perform network updates that will alter the way traffic is routed from your users to our data center environment.

Why are we making this change?
We are performing this testing to validate and tune controls we have in place to ensure the availability of the service.

How will this change impact me?
During this testing window the service will be generally available. However, in isolated instances you may experience a slight delay when accessing your organization due to increased network latency.

When the test concludes, there may be a brief period of network connectivity issues when attempting to connect to our service. This step will be taken during a planned maintenance window.

When is this change taking effect?
The test will be initiated on Friday, March 16, 2012 at 11:00 UTC and will conclude on Sunday, March 18, 2012 at 03:00 UTC.

What action must I take?
No action is required on your part.

How can I get more information?
Customer Support works in conjunction with our Technology & Products team and are equipped to answer questions you may have.

Best regards, Customer Support

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